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Bonza Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Bonza Casino website, create an account, or participate in any available gambling service. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and agree to follow these terms, together with any additional rules displayed for particular games, promotions or services.
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1. About these terms and your responsibilities
These Terms & Conditions form an agreement between you and the operator of Bonza Casino in relation to your use of the website and any related services. References to “Bonza Casino”, “we”, “us” or “our” mean the relevant operator of the service. References to “you” or “your” mean the person accessing the website or using an account. Additional terms may apply to particular games, payment methods, promotions, competitions or other features. If an additional rule conflicts with these terms, the additional rule will apply only to the relevant service.
In this review
You are responsible for reading the current version of these terms before using the website. We may update or revise them when necessary, including to reflect changes to the website, applicable law, technology, security requirements or business operations. The updated version will apply from the date it is published, unless a different effective date is stated. If you do not agree with a change, you should stop using the website and close your account where that option is available.
Eligibility and lawful use
- You must meet the minimum legal age and all other eligibility requirements that apply where you are located.
- You must use the website only where online gambling is lawful and available to you.
- You must provide accurate, current and complete information when creating or maintaining an account.
- You must not allow another person to use your account or use another person’s account.
- You must not use the website for unlawful activity, fraud, money laundering, identity misuse or any other prohibited purpose.
- You must follow all applicable laws, regulations, game rules and instructions shown on the website.
You are responsible for checking whether access to online gambling is permitted in your location. We may restrict or refuse access where a service is unavailable, unsuitable or unlawful. We may also request information or documents to confirm your age, identity, location, source of funds or other eligibility requirements before permitting continued use of an account.
2. Accounts, verification and transactions
Where an account is required, you may only create and operate one personal account unless we expressly permit otherwise. Account information must belong to you and must not be misleading. You should keep your login details private, use reasonable security measures and notify us promptly if you believe your account has been accessed without permission. You remain responsible for activity carried out through your account unless the activity resulted from a failure on our part to apply appropriate security controls.
We may carry out verification checks at account opening, during account use, before a withdrawal, or at any other time where checks are reasonably required. Information may be checked against reliable sources or documents. If requested information is not supplied, is inaccurate, or cannot be verified, access to some or all services may be delayed, restricted or suspended. We may retain verification records for as long as required for legal, regulatory, security or operational purposes.
Deposits, withdrawals and account balances
Available payment methods, processing requirements and transaction conditions will be shown on the website. You must use a payment method that is in your name or that you are authorised to use. We may decline, reverse, hold or review a transaction where it appears to be unauthorised, irregular, fraudulent, subject to a dispute, or inconsistent with applicable requirements. A payment provider may apply its own terms, fees, exchange rates or processing times.
You should review transaction details before confirming a deposit or withdrawal. A transaction is not necessarily complete merely because a request has been submitted. Withdrawals may be subject to account verification, payment checks, minimum or maximum amounts, method availability and other conditions displayed at the time. We do not guarantee that every payment method will remain available. You are responsible for providing correct payment details and for any costs imposed by your bank, card issuer or payment provider.
Funds must not be deposited using money obtained unlawfully or money that you cannot afford to lose. You should not use the website as a bank account or attempt to transfer funds between users. If your balance contains a payment error, duplicate credit, technical adjustment or other amount not properly owed to you, we may correct the balance and recover the relevant amount.
3. Games, promotions and responsible gambling
Game outcomes are determined by the rules and technical operation of the relevant game. You should read the game information before placing a wager, including any information about stakes, features, results and settlement. Once a wager has been accepted, it may not be cancelled except where the applicable game rules, technical failure or applicable law allows it. If a game is interrupted by an error, connection issue or system failure, we may review the relevant records and take the action permitted by the game rules and applicable requirements.
Promotions, bonuses and promotional competitions may have separate terms. Those terms may include eligibility conditions, participation limits, expiry periods, wagering requirements, excluded games, withdrawal conditions or other restrictions. You should read the complete promotional terms before participating. We may withdraw or amend a promotion where required by law, where an error has occurred, or where misuse, manipulation or suspicious activity is identified.
Gambling responsibly
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget and time limit before you begin, and never gamble with money needed for living expenses or other commitments. Do not gamble when upset, impaired, or under pressure from another person. If gambling is affecting your finances, relationships, work, health or wellbeing, stop and seek independent support.
- Use any available deposit, loss, spending or session controls that suit your circumstances.
- Consider a time-out or self-exclusion if you need a break from gambling.
- Do not attempt to bypass an account restriction or self-exclusion.
- Keep gambling separate from borrowing, credit problems and urgent financial needs.
- Seek help from an appropriate Australian support service or qualified professional if gambling is becoming difficult to control.
Requests for account closure, limits, time-outs or self-exclusion may be handled under the responsible gambling processes available on the website. Restrictions may take effect according to the relevant process, and you should not continue gambling while waiting for a request to be completed.
4. Website rules, privacy and general conditions
The website is provided for personal use. You must not copy, modify, distribute, scrape, reverse engineer, interfere with, overload or introduce harmful code into the website or its systems. You must not use automated tools, exploit errors, manipulate game functionality, conceal your identity, or attempt to obtain an unfair advantage. Any suspected misuse may be investigated and may result in account restrictions, cancellation of affected activity, recovery of funds or referral to an appropriate authority where permitted or required.
We aim to keep the website available and accurate, but online services may be affected by maintenance, outages, telecommunications problems, device issues, software faults or events outside our reasonable control. Website content, games and features may change or be withdrawn. To the extent permitted by law, we are not responsible for loss caused by your equipment, internet connection, failure to follow instructions, unauthorised access resulting from your failure to protect login details, or events beyond reasonable control.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, you use the website at your own risk and should obtain independent advice if you do not understand any part of these terms.
Privacy, suspension and ending an account
Personal information is handled in accordance with the applicable privacy notice. That notice explains how information may be collected, used, stored and disclosed, including for account administration, verification, payments, security, responsible gambling, legal compliance and service improvement. By using the website, you acknowledge that information may be handled for these purposes in accordance with the applicable notice and law.
We may suspend, restrict or close an account where we reasonably believe there has been a breach of these terms, a legal or regulatory concern, a security risk, a verification problem, payment irregularity, responsible gambling concern or activity that may harm the website or another person. Closing an account does not remove obligations that arose before closure. Any remaining balance will be handled after relevant checks, subject to applicable law and any lawful deductions or adjustments.
If you have a question, complaint or concern about the website, review the available support and complaints information and use the contact channel provided there. We will consider complaints fairly and may request information needed to investigate. These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights available to Australian consumers.
