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Privacy Policy
This Privacy Policy explains how Bonza Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly, transparently and only for appropriate business, security and legal purposes. By using the website, you acknowledge that information may be handled as described below. Please read this policy together with the website’s other terms and notices.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and the services available to you. Bonza Casino may collect information that you provide directly, information created when you use your account, and technical information received from your device or browser. We try to collect information that is relevant to the purposes described in this policy.
In this review
Account and contact details
When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, telephone details, username, account preferences and other information needed to create and administer an account. We may also retain records of correspondence, questions, complaints, requests and information you provide to customer support.
Verification and identity information
To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, source-of-funds information or other material reasonably required for verification and security checks. We may also receive information from service providers that help us assess documents, identify suspicious activity or prevent fraud.
Payment and transaction records
If you deposit, withdraw or otherwise use account funds, we may handle payment details, transaction amounts, transaction dates, payment method information, account balances and related records. Payment information may be processed by specialist payment providers. We may receive enough information to confirm and reconcile a transaction, but payment providers may handle card or banking information under their own privacy notices.
Device, usage and cookie data
When you browse or use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, website interactions, access times and referral information. We may also use cookies and similar technologies to remember preferences, maintain sessions, support security, understand website use and improve our services.
How we use information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- Creating, operating and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Confirming your identity, age, eligibility and account ownership.
- Conducting anti-fraud, anti-money-laundering, security and risk checks.
- Providing customer support and responding to questions, complaints and requests.
- Maintaining, protecting and improving the website, systems and casino services.
- Monitoring activity to detect technical problems, misuse, collusion, unlawful conduct or attempts to compromise an account.
- Meeting legal, regulatory, taxation, record-keeping and responsible gambling obligations that apply to the service.
- Communicating with you about account activity, service messages, security matters, changes to terms or important operational information.
- Sending promotional or marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Understanding general usage trends, testing features and producing internal reports using aggregated or appropriately protected information.
We may combine information from different sources where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where we have explained the new purpose and obtained any required permission.
Marketing choices
You may receive marketing messages only where the applicable requirements have been met. You can usually unsubscribe by using the link in a marketing email or by contacting support@bonzacasino.best. Service, security and account messages may still be sent where they are needed to operate your account or provide important information.
Sharing and protecting information
Bonza Casino may share relevant information with trusted service providers that perform services on our behalf. These providers may support payment processing, identity and document verification, fraud prevention, technology hosting, website analytics, customer support, communications, security and professional services. They are expected to handle information in accordance with applicable requirements and only for suitable business purposes.
Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid official request, protect the rights or safety of users or the service, investigate suspected fraud or unlawful activity, resolve disputes, or protect the integrity of games and transactions. If the business or its assets are reorganised, transferred or combined with another business, relevant information may be transferred as part of that process, subject to appropriate protections.
Some service providers or recipients may process information outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to protect it and to support compliance with applicable privacy requirements. The protections available in another country may differ from those in Australia.
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and internal procedures. No website, device or electronic transmission is completely secure, so players should also use a strong, unique password, keep account credentials private and contact support promptly if they suspect unauthorised activity.
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you visit a website. Some are necessary for the website to function, such as maintaining a secure session, remembering basic preferences or supporting account access. Other cookies may help us understand website performance, remember settings, measure campaigns or improve the user experience.
Your browser may allow you to view, block, delete or limit cookies. You can manage cookies through your browser settings, although disabling certain cookies may affect website features, account access or the way services operate. If the website provides a cookie preference tool, your choices may also be managed there. Cookie settings do not necessarily remove information already collected for account, transaction, security or legal purposes.
Your privacy rights and data requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing. You may also ask questions about how your information is used or request clarification about a privacy matter.
To exercise these rights, contact support@bonzacasino.best and explain your request. Please provide enough information for us to identify the relevant account and understand what you are asking for. We may need to verify your identity before responding, particularly where a request concerns account information, identity documents or transaction records. This helps protect your information from unauthorised disclosure.
We will consider and respond to requests within a reasonable timeframe and in accordance with applicable requirements. In some situations, we may need to refuse, limit or delay a request. For example, information may need to be retained for security, dispute resolution, fraud prevention, account administration or legal compliance. If we cannot complete a request in full, we will aim to explain the reason where appropriate.
Account closure and retention
Closing an account does not necessarily mean that all information is deleted immediately. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes and maintaining accurate financial records. Once information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from the date indicated or, if no date is shown, from publication. We encourage players to review this page periodically. If a change is significant, we may provide additional notice where appropriate.
